Windows 7 64 bit Install Failures

fritzwun
Posts: 7
Joined: 11 Feb 2010, 01:02

Windows 7 64 bit Install Failures

Postby fritzwun » 11 Feb 2010, 03:04

I am unable to run QMC on my Windows 7 64-bit or 32-bit machines. The errors are different but both fail.
The attachment is an image of the 64-bit error. This message is identical for both v. 4.0.0.0 and 4.0.0.8.

I have liked QMC for some time now and would really like to be able to continue using it.

--Steve
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QuickConvert.PNG
QuickConvert.PNG (50.17 KiB) Viewed 11015 times
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Team Cocoon
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Joined: 24 Sep 2007, 20:01

Re: Windows 7 64 bit Install Failures

Postby Team Cocoon » 11 Feb 2010, 12:39

Hello and welcome,

Try to install QMC first with full administrative rights , close temporarly any Anti virus software or firewall during install .

You can also read this post :http://www.cocoonsoftware.com/forum/viewtopic.php?f=34&t=1597&p=4092&hilit=win7#p4092

and try to download latest beta version here :http://www.cocoonsoftware.com/download/Install-Hd-4-0-0-18.zip


Have a nice day
Team Cocoon
thx for donating
http://www.cocoonsoftware.com/paypaldonate-us.htm
fritzwun
Posts: 7
Joined: 11 Feb 2010, 01:02

Re: Windows 7 64 bit Install Failures

Postby fritzwun » 11 Feb 2010, 21:44

As http://www.cocoonsoftware.com/paypaldonate-us.htm, I disabled A/V software and Windows Firewall and have installed both 4.0.0.8 and 4.0.0.18 (with uninstalls and deleted folders in between), with exactly the same error message:
Attachments
QMC.PNG
QMC.PNG (49.94 KiB) Viewed 11002 times
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Team Cocoon
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Joined: 24 Sep 2007, 20:01

Re: Windows 7 64 bit Install Failures

Postby Team Cocoon » 13 Feb 2010, 02:23

Hello again,
Did you do it with full administrative rights ? if it still does not work
please read this post and try this solution ...

http://www.cocoonsoftware.com/forum/viewtopic.php?f=34&t=1597&p=4092&hilit=win7#p4092

One more possibility is to use compatibility mode . (Click right on the qmc exe)
Thanks for letting us know


Have a nice day
Team Cocoon
thx for donating
http://www.cocoonsoftware.com/paypaldonate-us.htm

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