FFMPEG.exe not installed

RomeoP
Posts: 3
Joined: 19 Oct 2012, 13:22

FFMPEG.exe not installed

Postby RomeoP » 19 Oct 2012, 13:35

Hi,

Installed version HD 4.5.0.5 on 2 x windows 7 Ultimate 32 bit O/S machines and after initial installation, the system asks to download FFMPEG.exe.
Selected YES, but then this error appears:
FFMPEG.jpg
FFMPEG.jpg (44.87 KiB) Viewed 3081 times


Then the following error appears:
FFMPEG 1.jpg
FFMPEG 1.jpg (46.03 KiB) Viewed 3081 times


The programs then opens, but once any conversion is started, the FFMPEG.exe missing file error is once again displayed.

Please help
User avatar
Cocoon-Dev
Site Admin
Posts: 1152
Joined: 24 Sep 2007, 00:54

Re: FFMPEG.exe not installed

Postby Cocoon-Dev » 20 Oct 2012, 08:21

Hello,
can you send me the log file please.

Menu->help->debug
What is the version of your OS ?

Check your security program, perhaps disable firewall and anti-virus momently.
Try again.

Thanks.
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