error Donation pop up BUG 4.0.0.8

We provide you with free software , if you are satisfied both with our application and the service we provide, you can help us survive in this jungle by sending a small donation to allow us to pay for our expenses. Find out how.
gwestbrook
Posts: 1
Joined: 01 Feb 2010, 20:16

error Donation pop up BUG 4.0.0.8

Postby gwestbrook » 02 Feb 2010, 09:31

Hi there
I am using Windows 7, and whenever I try to convert any format to any format I get a "donate' message, even thought I have donated. Plus I get en error ( error while opening encoder for output stream # 0.0 maybe incorrect parameters such as bit rate, rate, width or. Any http://www.cocoonsoftware.com/paypaldonate-us.htm
User avatar
Team Cocoon
Site Admin
Posts: 1301
Joined: 24 Sep 2007, 20:01

error Donation pop up BUG 4.0.0.8

Postby Team Cocoon » 03 Feb 2010, 12:39

Hello and welcome,

Yes we are sorry there is an overload on our servers due to our success and we are currently about to release a new version in which this problem will be solved .

The pop up should only appear every 50 conversions and is there only to remind our users that without their help we would have a difficult time pursuing our project and by no means an intent to force anyone of be an invasive beg.Donators will have the possibility to have this pop up deactivated .

You application will let you know probably sometimes this week when the new version will be available .

As for the conversion problem please read hereand send us more complete details on what occured and particularly the technical information on your input file.

I hope this answers your question properly

Have a nice day
Team Cocoon
thx for donating
http://www.cocoonsoftware.com/paypaldonate-us.htm
User avatar
Team Cocoon
Site Admin
Posts: 1301
Joined: 24 Sep 2007, 20:01

Re: error Donation pop up BUG 4.0.0.8

Postby Team Cocoon » 11 Feb 2010, 01:33

Donation Pop up deactivation !

We have implemented a donation pop up every 50 conversions , those who have donated are entitled to remove this pop up using the following procedure due to server saturation this pop up seems to be appearing more than it really should we apolagize for any inconvenience you may download the latest beta version below to remove this bug until we release the next QMC version in a few days :

1) We will send you an email as soon as we receive your donation.

2)Reply to our email by sending us your application license code (located in the upper help menu of your application =>license submenu)

3)Join to this code your paypal donation reference number and the date of the donation.

4)Send us the email completed with above 2-3.

5)We will send you your unique deactivation code valid for one pc only .

6) Download the latest beta version here :

http://www.cocoonsoftware.com/download/ ... 0-0-18.zip

7) Unzip it and install it with full administrative rights

8)Go back to the help menu click on license submenu and then on the donation submenu enter the new deactivation code and click on the deactivate button.



At this point your application will not display anymore donation pop up. In a few days a final and stable release will be out also you should then update because this version will be terminated you will not be required to do this procedure again.
Team Cocoon
thx for donating
http://www.cocoonsoftware.com/paypaldonate-us.htm

Return to “How to remove the donation Pop Up”

Who is online

Users browsing this forum: No registered users and 2 guests