Audio and Video are out of sync

[mxkjpd01]

Hello, I have read all posts regarding DVR-MS and out of sync I could find in english and french but unfortunately all solutions I have tried none seems to work for me.
I am totally aware that you support us on your free time so I sincerely appreciate it.

1) Description of problem: I am trying to convert a DVR-MS file that I recorded using Windows Media Center to mp4 file to be played in an IPOD Video. The final mp4 file has audo out of sync. It seems this happens only with files larger than 300MB. Usually 1 hour of DVR-MS is around 1 GB. If I try with smaller files, it will work just fine.
2) Here is the technical information of the file:

General
CompleteName : C:\Users\Public\Recorded TV\Dr. House_UNI_28_05_2009_05_59_09.dvr-ms
Format : Windows Media
FileSize/String : 1 Config_Text_FloatSeparator81 GiB
Duration/String : 1h 3mn
OverallBitRate_Mode/String : VBR
OverallBitRate/String : 4 Config_Text_ThousandsSeparator059 Kbps
OverallBitRate_Maximum/String : 80 Config_Text_FloatSeparator8 Mbps
Movie : Dr. House
Movie/More : Un doctor irreverente pero inteligente resuelve misterios mÚdicos y lucha por salvar vidas junto con su equipo.
Original/Released_Date : 0001-01-01T00:00:00Z
Encoded_Date : UTC 2009-05-28 10:59:11.262
ServiceName : Hugh Laurie/Lisa Edelstein/Robert Sean Leonard/Jennifer Morrison/Omar Epps/Jesse Spencer;;;
Cover : Y
WM/MediaStationCallSign : UNI
WM/MediaStationName : universal channel mex
WM/MediaNetworkAffiliation : Cable
WM/MediaOriginalChannel : 65
WM/MediaOriginalBroadcastDateTim : 0001-01-01T00:00:00Z
WM/WMRVServiceID : 44563398
WM/WMRVProgramID : <SEID PrID="!F6F89FB7C79B5ED8D35705D6643B71FA!" Start="2009-05-28T11:00:00" Duration="PT1H" />
WM/MediaOriginalRunTime : 36000000000
WM/WMRVEncodeTime : 633791051497078454
WM/MediaIsStereo : No
WM/VideoClosedCaptioning : No
WM/MediaIsRepeat : No
WM/MediaIsLive : No
WM/MediaIsTape : No
WM/MediaIsDelay : No
WM/MediaIsSubtitled : No
WM/MediaIsMovie : No
WM/MediaIsPremiere : No
WM/MediaIsFinale : No
WM/MediaIsSAP : No
WM/WMRVRequestID : 22829869
WM/WMRVScheduleItemID : 5598643
WM/WMRVQuality : 1
WM/WMRVOriginalSoftPrePadding : 4294967236
WM/WMRVOriginalSoftPostPadding : 180
WM/WMRVActualSoftPrePadding : 4294967238
WM/WMRVHardPrePadding : 0
Provider : Zap2it
WM/ProviderCopyright : ® 2009 Microsoft Corporation. Todos los derechos reservados. TÚrminos de servicio: http://go.microsoft.com/fwlink/?LinkId=8430
WM/WMRVEndTime : 633791089794793454
WM/WMRVExpirationDate : 4703607668705591271
WM/WMRVBitrate : 4614802509369528287
WM/WMRVKeepUntil : 4294967295
WM/WMRVHardPostPadding : 0
WM/WMRVActualSoftPostPadding : 180
WM/WMRVContentProtectedPercent : 0
WM/WMRVInBandRatingSystem : 255
WM/WMRVInBandRatingLevel : 255
WM/WMRVInBandRatingAttributes : 0
WM/WMRVWatched : No
WM/WMRVATSCContent : No
WM/WMRVDTVContent : Yes
WM/WMRVHDContent : No
WM/WMRVContentProtected : No
WM/MediaThumbTimeStamp : 4650467361580727293
WM/MediaThumbWidth : 360
WM/MediaThumbHeight : 240
WM/MediaThumbStride : 1080
WM/MediaThumbRet : 0
WM/MediaThumbType : 3
WM/MediaThumbRatingSystem : 255
WM/MediaThumbRatingLevel : 255
WM/MediaThumbRatingAttributes : 0
WM/MediaThumbAspectRatioX : 4
WM/MediaThumbAspectRatioY : 3

Video
Format : MPEG Video
Format_Version : Version 2
Format_Profile : Main@Main
Format_Settings_Matrix/String : Standard
CodecID : DVR
CodecID/Hint : ASF
Duration/String : 15s 133ms
BitRate_Mode/String : CBR
BitRate/String : 3 Config_Text_ThousandsSeparator332 Kbps
BitRate_Nominal/String : 12 Config_Text_FloatSeparator0 Mbps
Width/String : 720 pixel3
Height/String : 480 pixel3
DisplayAspectRatio/String : 4/3
FrameRate/String : 29 Config_Text_FloatSeparator970 fps3
Standard : NTSC
Colorimetry : 4:2:0
ScanType/String : Interlaced
ScanOrder/String : TFF
Bits-(Pixel*Frame) : 0.322
Language/String : es

Audio
Format : MPEG Audio
Format_Version : Version 1
Format_Profile : Layer 2
Duration/String : 1h 3mn
BitRate_Mode/String : CBR
BitRate/String : 384 Kbps
Channel(s)/String : 2 channel2
SamplingRate/String : 48 Config_Text_FloatSeparator0 KHz
Resolution/String : 16 bit3
Language/String : es


----------------------------------------------------

3) Computer information

Windows Vista Home Premium
Service Pack 1

Prcessor Intel Core 2 4300@1.8GHz
RAM 1 GB
OS 32 bits
QMC version = 3.6.5

4) As mentioned, I use windows Vista Home Premium with SP1.

Thanks in advance for your valuable help.

[Team Cocoon]

Thank you for your post and welcome to our support forum ,

Usually delay is due to some settings of encoder specifying a delay for the start of the video .

Please read this : http://www.cocoonsoftware.com/forum/viewtopic.php?f=25&t=629&p=2100&hilit=out+of+sync#p2100

In your case of course I have seen nothing relating to video delay settings in the technical data you submitted here or if there is it seems to be coded , so there is really no way for us to reasonably advise you on what to do as we do not have the neccessary information to do so and all we can http://www.cocoonsoftware.com/paypaldonate-us.htm would be trial and error for this specific case . You can also try with our latest version of QMC 3.8.0 Beta ( but very stable) and see If this version solves your problem . If the problem remains you should try to use expert mode and use the technique discussed in the post I gave you the link above. and do the trial and error method . Most of all the latest version supports multithreading therefore using both your processors for the conversion which might be the key to your problem solbing.

You can find the latest version on our main Website page http://www.cocoonsoftware.com
Thanks for informing us of your progress.

Hope this works ,
Have a nice day ,