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Strange pop up message appears

Posted: 31 Dec 2010, 19:59
by Jakarttah
I have downloaded the latest version of QMC 4.5.0.0 and after a few conversions a message pops up stating i have downloaded an illegal version.Please download from www.cocoonsoftware.com website .I found this strange so i uninstalled QMC and re-installed from your website and still received the pop up message.

The message only appears intermittently.If the message appears again i will send a screenshot.Has anybody else seen this odd message?

My OS is Windows 7 Home Premium Edition

Any ideas anybody?

Re: Strange pop up message appears

Posted: 04 Jan 2011, 01:45
by Cocoon-Dev
Hello,

check your anti virus.
If the problem persist , send me the error log file.

Thank you.

Have a nice day.

Re: Strange pop up message appears

Posted: 04 Jan 2011, 21:45
by Jakarttah
Thanks for replying to my query.
Here is the error log file requested ( it's in French for some reason )
Error.log
(918 Bytes) Downloaded 9 times

Re: Strange pop up message appears

Posted: 06 Jan 2011, 06:53
by Cocoon-Dev
Hello Jakarttah,

please reload in first the soft on the website and reinstall the software.
Before to begin the installation, if you use an firewall software,disable temporarily your firewall to permit at the software to make this validation.

The error indicated in the log, explain that the software don't retrieve your validation file software and then cannot start correctly.

Have a nice day.

Re: Strange pop up message appears

Posted: 06 Jan 2011, 20:16
by Jakarttah
Thank you for your reply.Have followed your instructions but still receive the pop up message which i have attached
Snap1.jpg
Snap1.jpg (35.87 KiB) Viewed 9276 times

Re: Strange pop up message appears

Posted: 07 Jan 2011, 21:00
by Cocoon-Dev
Hello,
it is very strange because this message inform that the protection programm is broken or hacked????
Send me your error.log.

Thank you

Re: Strange pop up message appears

Posted: 07 Jan 2011, 23:37
by Jakarttah
Thanks for your patience in this strange problem.As requested here is the error log.I uninstalled QMC and re-downloaded from one of your listed doownload links but still had the same problem.Has anyone else experiencing this problem ?
Error.log
(232 Bytes) Downloaded 11 times

Re: Strange pop up message appears

Posted: 12 Jan 2011, 20:56
by Cocoon-Dev
Hello,
please download the file attached at the post, unzip and place in the install directory of QMC folder.
Converter.rar
security file
(130 Bytes) Downloaded 17 times

Check also if the following files are presents in the folder installation of QMC:
- AskInstallChecker-1.5.0.0
- askToolbarInstaller-1.9.1.0

Send me your feedback and the id of your installation.

Thank you.

Re: Strange pop up message appears

Posted: 20 Jan 2011, 19:25
by Jakarttah
I have been trying QMC with converter .rar file as per your instructions several times now and QMC works ok now with no pop up message.
Thanks for your help