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hpvpp@qmc
Posts: 3
Joined: 06 Sep 2010, 03:42

website returns mail

Postby hpvpp@qmc » 06 Sep 2010, 04:01

After receiving a think-you email for donating, I replied to that email as per instructions. However, the reply bounces as follows. Please advise.
--
The original message was received at Mon, 6 Sep 2010 11:58:05 +1000
from c114-77-19-27.brasd3.vic.optusnet.com.au [114.77.19.27]

----- The following addresses had permanent fatal errors -----
<webmaster@cocoonsoftware.com>
(reason: 530 SMTP authentication is required.)

----- Transcript of session follows -----
... while talking to cocoonsoftware.com.:
>>> >>> RCPT To:<webmaster@cocoonsoftware.com>
<<< 530 SMTP authentication is required.
554 5.0.0 Service unavailable



Reporting-MTA: dns; mail02.syd.optusnet.com.au
Received-From-MTA: DNS; c114-77-19-27.brasd3.vic.optusnet.com.au
Arrival-Date: Mon, 6 Sep 2010 11:58:05 +1000

Final-Recipient: RFC822; webmaster@cocoonsoftware.com
Action: failed
Status: 5.0.0
Remote-MTA: DNS; cocoonsoftware.com
Diagnostic-Code: SMTP; 530 SMTP authentication is required.
Last-Attempt-Date: Mon, 6 Sep 2010 11:58:12 +1000
User avatar
Cocoon-Dev
Site Admin
Posts: 1152
Joined: 24 Sep 2007, 00:54

Re: website returns mail

Postby Cocoon-Dev » 06 Sep 2010, 18:56

Hello,
in some cases the mail server can reject the address because a other user (hacker) try it to send spam email with the same domain name.
We have make a verification and the mail is now ready.

Try to resend your mail, Please.

Apologize for this problem.

Have a nice day.
thx for donating
http://www.cocoonsoftware.com/paypaldonate-us.htm
Team Cocoon
hpvpp@qmc
Posts: 3
Joined: 06 Sep 2010, 03:42

Re: website returns mail

Postby hpvpp@qmc » 06 Sep 2010, 23:52

I tried again just now, but still no luck - see below.

--
The original message was received at Tue, 7 Sep 2010 08:47:49 +1000
from c114-77-19-27.brasd3.vic.optusnet.com.au [114.77.19.27]

----- The following addresses had permanent fatal errors -----
<webmaster@cocoonsoftware.com>
(reason: 530 SMTP authentication is required.)

----- Transcript of session follows -----
... while talking to cocoonsoftware.com.:
>>> >>> RCPT To:<webmaster@cocoonsoftware.com>
<<< 530 SMTP authentication is required.
554 5.0.0 Service unavailable
User avatar
Cocoon-Dev
Site Admin
Posts: 1152
Joined: 24 Sep 2007, 00:54

Re: website returns mail

Postby Cocoon-Dev » 07 Sep 2010, 19:02

Hello,

You try to send a email or connect on the smtp server?
What is your email client ?Outlook-Suinbird-Other

Check with your ISP , if the port 25 is open.

Have a nice day.
thx for donating
http://www.cocoonsoftware.com/paypaldonate-us.htm
Team Cocoon
hpvpp@qmc
Posts: 3
Joined: 06 Sep 2010, 03:42

Re: website returns mail

Postby hpvpp@qmc » 07 Sep 2010, 23:32

I merely replied to your email
I use Thunderbird and have no problem with exchanging emails with others
it appears that the problem is on your side
however, since we are communicating now, I can just as well pass the required information here

388=BDFACG - 7WF75970PG8530150 - 03 September 2010

I hope this will suffice

Cheers
rimbeau
Posts: 2
Joined: 26 Feb 2010, 09:55

Re: website returns mail

Postby rimbeau » 10 Sep 2010, 08:49

I have also had the same problem. Have tried to Reply to your Thank You email and have also tried to send New email with no luck.
I have confirmed that port 25 is open and have no problems sending test email from Outlook 2002.

As I am now communicating with you, my Donation Popup Deactivation info is:

License code - :58@?EGJ
Paypal Ref # - 5A822319LK418351W
Date of donation – 9 Sept 2010

Thank You for this great piece of software,

Cheers,
rimbeau

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