4.0.0.20 constantly crashes while in use

heldmyw
Posts: 3
Joined: 27 Jun 2010, 01:53

4.0.0.20 constantly crashes while in use

Postby heldmyw » 27 Jun 2010, 01:57

Problem signature:
Problem Event Name: APPCRASH
Constant crashes.... Can't even get through small files. Converting .avi to flash.

Application Name: QMC.exe
Application Version: 4.0.0.20
Application Timestamp: 49a409f1
Fault Module Name: MSVCRT.dll
Fault Module Version: 7.0.6000.16386
Fault Module Timestamp: 4549bd61
Exception Code: c0000005
Exception Offset: 0000a2af
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
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Team Cocoon
Site Admin
Posts: 1301
Joined: 24 Sep 2007, 20:01

Re: 4.0.0.20 constantly crashes while in use

Postby Team Cocoon » 27 Jun 2010, 12:48

Hello and welcome ,

Thanks for your report ,

Please let us know about your operating system , your qmc version and where you downloaded it as well as all other relevant information you think would be of use for us to help you .

Thank you for your collaboration ,

Have a nice day
Team Cocoon
thx for donating
http://www.cocoonsoftware.com/paypaldonate-us.htm
heldmyw
Posts: 3
Joined: 27 Jun 2010, 01:53

Re: 4.0.0.20 constantly crashes while in use

Postby heldmyw » 27 Jun 2010, 20:16

I am using the VISTA home version, downloaded the QMC 4.0.0.20 software from Cnet, and had no trouble with installation.

Converting .avi to flash or .wmv results in an attempt by QMC to do the conversion, but ends in an appcrash with the error message as posted above.

Repeatedly!

I will be happy to test and report any http://www.cocoonsoftware.com/paypaldonate-us.htm you may have.

Thanks for your support!
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Team Cocoon
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Posts: 1301
Joined: 24 Sep 2007, 20:01

Re: 4.0.0.20 constantly crashes while in use

Postby Team Cocoon » 28 Jun 2010, 03:16

Hello and welcome ,

What is your OS Vista 32 or 64 Bits ?

Have you installed it with full administrative rights ?

Have a nice day
Team Cocoon
thx for donating
http://www.cocoonsoftware.com/paypaldonate-us.htm
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Cocoon-Dev
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Posts: 1148
Joined: 24 Sep 2007, 00:54

Re: 4.0.0.20 constantly crashes while in use

Postby Cocoon-Dev » 28 Jun 2010, 05:53

Hello,

update your computer, we can read on the forum differents post on this topic.
Make a search on MSVCRT.dll and you can find you answer and solution.


Have a nice day.
thx for donating
http://www.cocoonsoftware.com/paypaldonate-us.htm
Team Cocoon

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